Terms of service

1. Service description

Wildreach provides social media content marketing services, currently delivered on Reddit. Based on the product information you provide, we generate a marketing plan using our automated systems (community matching, content strategy, and posting schedule) and arrange for content to be published on Reddit by independent community participants using their own Reddit accounts. These Terms describe the Service as currently offered; additional platforms, if introduced, will be covered by updated Terms at the time of launch.

We do not access, operate, or require credentials for any Reddit account, neither yours nor anyone else's.

2. Who may use the Service

You must be at least 13 years old to use the Service. If you are under 18, you represent that you have your parent or legal guardian's permission to use the Service. If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity. You may not make your account or access credentials available to anyone outside your organization, and you are responsible for all activity under your account.

3. Your account and security

Sign-in is passwordless (one-time email codes, or Google sign-in). You agree to provide accurate, complete, and current account information, and not to use a name you do not have the right to use or impersonate anyone. You are responsible for safeguarding access to your account and for all activity that occurs under it. Notify us promptly at [email protected] of any unauthorized use or security concern.

4. The package and deliverables

Each package consists of a fixed number of Valid Posts (currently 8 posts per package, at the price displayed at checkout).

A Valid Post is a post that meets all of the following:

• published in a subreddit selected in your campaign plan;
• published by the assigned participant account; and
• remains live for at least 72 hours (3 days) after publication.

Account quantity, posting schedule, and community selection are determined by the Service and are not separately configurable.

5. Three-day survival guarantee

If a post is removed or deleted within 72 hours of publication, we will publish a replacement post at no additional cost, with newly generated content (and, where appropriate, a different account or community). Replacement posts are subject to the same 72-hour standard.

This guarantee applies within the Execution Window only (Section 6). Posts removed after they have been live for 72 hours have fulfilled the deliverable standard and are not covered by this guarantee; any such removals are reported transparently in your campaign report.

Post status is determined by the Service's automated monitoring of Reddit; the recorded determination and its timestamps are authoritative for the purposes of this Section and Section 11.

6. Execution window

Each package has an execution window (currently up to 30 days from the start of execution, shown at checkout). If a campaign is paused by us for operational reasons, the window is extended accordingly. If cumulative pauses exceed our operational maximum (currently 14 days), the campaign is treated as unable to complete delivery and the undelivered portion is settled under Section 11, so your order will never be left pending indefinitely. If, at the end of the window, fewer Valid Posts have been delivered than the package includes, the undelivered portion is settled as described in Section 11.

7. No performance promises

We commit to delivering Valid Posts as defined above. We do not promise, estimate, or guarantee any performance outcome, including but not limited to impressions, views, upvotes, comments, click-throughs, conversions, sales, search ranking, AI-search visibility, or any other engagement or business metric. Any engagement data shown in your dashboard is factual, observed data provided for transparency only.

8. Automated generation and accuracy

Campaign plans and content are produced by our automated systems. Given the probabilistic nature of such systems, output may in some cases be imperfect or not accurately reflect real people, places, or facts. We work continuously to improve quality, and a Valid Post must still meet the deliverable standard in Section 4, but you acknowledge that automated generation is inherent to the Service.

9. Your responsibilities

You agree that:

• the product information you submit is accurate and lawful, and you hold the rights necessary to market the product;
• your product is not in a prohibited category (including, without limitation: illegal goods or services, weapons, adult content, gambling, or products that violate Reddit's content policies). We may decline or terminate a campaign for prohibited products with a full refund of the undelivered portion;
• you will not attempt to contact, identify, or interfere with the community participants executing your campaign.

10. Acceptable use

You will use the Service only for lawful purposes and in compliance with these Terms and all applicable laws. You will not, and will not attempt to:

• infringe or violate the intellectual property, privacy, or other rights of anyone (including Wildreach);
• submit content or request campaigns that are unlawful, fraudulent, deceptive, defamatory, hateful, sexually explicit, or that exploit minors;
• promote schemes that are fraudulent or prohibited (e.g., multi-level marketing, get-rich-quick, or gambling schemes), to the extent not already a prohibited product category;
• breach, probe, or interfere with the security or integrity of the Service, or attempt to access another user's account;
• crawl, scrape, or harvest data from the Service, or reverse engineer or attempt to discover the source code, models, or algorithms underlying the Service;
• use output from the Service to build a competing product, or resell or transfer access to the Service without our consent;
• manipulate or cause inaccurate measurements of engagement, or misuse any reporting, complaint, or dispute process.

We may suspend or terminate your access for any violation, and may use IP addresses or other signals to detect fraudulent or abusive activity.

11. Cancellation and settlement

• Before plan generation completes (including generation failure): full refund.
• After execution starts, if you cancel, or if we are unable to complete delivery within the Execution Window (including where pauses exceed the maximum in Section 6), settlement is calculated per post slot: slots already delivered (Valid Posts) are charged; slots not yet published, and slots whose post was removed within its 72-hour window and has not been successfully replaced, are refunded proportionally (refund = order amount × undelivered slots ÷ total slots). Posts still inside their 72-hour window at the time of settlement are classified once that window closes: if the post survives, the slot counts as delivered; if it is removed, the slot is refunded.
• Refunds are issued to the original payment method via Stripe.

12. Read-only monitoring

Your dashboard provides real-time, read-only visibility into delivery progress, post status, and engagement. To keep content authentic to each community and responsibility for execution unambiguous, the Service does not accept mid-campaign content review, edits, or strategy changes from customers. We are fully responsible for the execution process.

13. Fees, payment, and taxes

Payment is processed by Stripe at checkout. Prices are stated in USD and charged as a one-time payment per package; we do not store your card details. You authorize us and our payment processor to charge your payment method for the applicable fees. We may correct pricing errors even after an order is placed. Fees are exclusive of taxes, duties, and similar assessments ("Taxes"), and you are responsible for all Taxes other than those based on our net income. If you wish to dispute a charge, contact [email protected] within thirty (30) days of the charge.

14. Content and execution

Campaign content is generated by us and published by independent community participants. Participants act as independent contractors, not your agents or employees. Published posts remain subject to the rules of Reddit and of each subreddit; removal decisions by moderators or Reddit are outside anyone's control and are addressed through the guarantee in Section 5 and, where a settlement event has occurred, through Section 11.

15. Intellectual property and feedback

We retain ownership of the Service, the generation technology, and campaign methodology. You receive a non-exclusive right to use your campaign report for internal business purposes. Published posts belong to the Reddit accounts that published them and are governed by Reddit's terms. If you send us ideas, suggestions, or feedback about the Service, we may use them for any purpose without obligation to you.

16. Relationship with Reddit

Wildreach is an independent service. We are not affiliated with, endorsed by, or sponsored by Reddit, Inc. "Reddit" is a trademark of Reddit, Inc.

17. Reporting and data retention

Campaign data (post links, status, engagement, and the final campaign report) remains available in your dashboard for 90 days after a campaign ends. We may retain underlying records for longer where required for legal, accounting, or dispute-resolution purposes. Our handling of personal data is described in the Privacy Policy.

18. Confidentiality

If we give you access to non-public information that is designated confidential or should reasonably be understood as confidential, you will use it only as needed to use the Service and will protect it with at least reasonable care, except where disclosure is required by law.

19. Disclaimers

The Service and all content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

20. Limitation of liability

To the fullest extent permitted by law, Wildreach and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of US$100 or the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

21. Indemnification

You agree to indemnify and hold harmless Wildreach and its affiliates, and their officers, directors, employees, and agents, from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service (including activity under your account), (b) the product information or content you provide, or (c) your violation of these Terms or applicable law.

22. Termination

We may suspend or terminate the Service for breach of these Terms, or otherwise in our reasonable discretion. In all termination cases, whether for breach or without cause, undelivered portions are settled under Section 11. Provisions that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

23. Governing law and dispute resolution

These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time. The seat of arbitration shall be Singapore, the tribunal shall consist of three (3) arbitrators, and the language of the arbitration shall be English. The award shall be final and binding on the parties.

24. Limitation on legal action

Any claim arising out of or related to the Service must be commenced within one (1) year after the cause of action accrues; otherwise, it is permanently barred, to the extent permitted by law.

25. General

These Terms are the entire agreement between you and us regarding the Service. You may not assign or transfer them without our prior written consent; we may assign them without restriction. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. "Including" means "including without limitation."

26. Changes to these terms

We may update these Terms from time to time. Material changes will be notified by email or on this page with an updated "Last Updated" date. Changes do not apply retroactively to packages already purchased.

27. Contact

Questions about these Terms: [email protected]